Because no evidence has been provided, we proceeded with issuing a 50% refund for this booking. Our team reached out to you asking for proof of when you had arrived but we have not yet received a response. In these sorts of situations when there is a dispute between the owner and renter, we ask both parties to provide supporting evidence (in this case what time each party arrived at the booking location). The owner reached out to us on the day of the booking and said that you had not arrived at the agreed-upon time. Hi Brian, Thank you for taking the time to provide this feedback and I'm so sorry to hear about the issues with this booking. We appreciate you being a part of the Boatsetter community! We will escalate this to our department heads for further review and please don't hesitate to reach out to us at Thank you so much again for providing this feedback and my sincerest apologies again for this experience. Boatsetter is a thrid-party platform that connects owners and renters, and so we need to have the owner's permission to process any refunds. In regards to the refund request, the majority of the funds go directly to the owner. The damage claim that was filed has been closed and so you have not been charged for any damage. In the event that situations like these arise, we always strive to do our best to mediate between the owner and renter to bring about a satisfactory resolution that works for both parties and I'm very sorry if that has not been your experience thus far. Hi Elizabeth, thank you so much for providing this feedback and I'm so deeply sorry to hear about the issues with your booking. They do not care about the renters even when owners rent crappy vessels. Today the Claims department called me Emily in an email. I disputed my credit card and Boatsetter sent chats from someone else's account as "proof." As well as a lengthy contract that doesn't hold the boat owner responsible. The owner did not follow the company's policies and I am the one have to pay $650 for a day of misery and disappointment. I have been in contact with Boatsetter Claims department and the owner has to agree to a refund! Are you joking? Why would a person agree to that? This company doesn't check the quality of any of the owner's vessels. He blamed us for damages to a boat that had broken parts, seats, and an engine that didn't work. It was a reunion only eight months after her death.) When the boat BROKE DOWN during our rental we contacted the owner to return the boat. The boat came with special instructions from the owner, "open the engine compartment to cool the engine when you stop." (We were desperate, we were boating with our deceased sister's family. The next owner's boat was a piece of junk! We were desperate to boat with other family members as we were all in from out of town. On our first attempt, the owner canceled the day prior to our excursion. In that constructor I get the values from the JSONObject and put in my instance variables.We rented a boat in July 2022. I have a simple Java model Class called Person which have a constructor that receives a JSONObject.
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